Global Customer Support is provided 24 x 7. If you can't find the answer to your question here in our Help Centre or have encountered a problem, please raise a ticket by clicking "SUBMIT A REQUEST" button in the top right. You can find more information about our Help Centre and how the Adstream Platform is supported here.
To submit a request, click on the button on the top right of the page and filling in the corresponding form by following these steps:
- Give your request a subject related to the issue.
- Provide a brief description with clear information about the issue/question to enable the team to quickly answer your question.
- Prioritise your request based on how much the issue affects your workflow. Try using these suggestions as a guideline:
|Low||General question or minor impact issue|
|Normal||Some impact on current work|
|High||Significant delays to critical tasks|
|Urgent||Complete work stoppage|
- One of our support agents will reply to your case and you will be notified via email. Simply respond to the email to reply back to the agent’s comment. If you need to, you can attach additional documents such as screenshots of the page where the issue occurs.