Using the Help Centre

If you already know exactly what you are looking for, the fastest way is to make use of the search function to find the relevant article straight away. For this enter a search term into the field on top of the Help Centre landing page and click Enter. You will then see a list of articles related to your keyword as well as the location of each article.

The categorisation of the Adstream Help Centre and Knowledge Base is as easy as it can get. The first four sections will cover:

• Frequently asked questions – Covering everything from the Recommended Screen Resolution, over Supported Asset Types, up to our Bandwidth requirements.

• What’s New – This section is being updated on a regular basis and keeps you on top of any new platform releases and system changes and updates; including the version and platform module where these apply.

• Videos – Is an overview of all available video tutorials, enabling you to stream them all right here.

Following these sections, you will find all the different platform modules and areas divided into categories; for example the Library Guide. Simply click on any category to find relevant sections and articles about your topic of choice.

Don’t forget to follow us on LinkedIn, Facebook or Twitter to stay updated about anything new from Adstream.

 

Now that you have an overview of the Help Centre and are able to find all information, let’s take a closer look at login in, submitting requests and managing your tickets.

In the upper right hand corner, you will find two buttons, Submit A Request & Sign In. Both will redirect you to the Platform login page, were you will have to enter you A5 login details. You will then be redirected to the Help Centre.

Once signed in, you will have access to further categories. For example, the Admin Guide.

Now that you are logged in you will be able to submit a request and access the My Activities section.

 

To submit a request, click on the button on the top right of the page and filling in the corresponding form by following these steps:

1. Give your request a subject related to the issue.
2. Provide a brief description with clear information about the issue/question to enable the team to quickly answer your question.
3. Prioritise your request based on how much the issue affects your workflow. Try using these suggestions as a guideline:

Low	General question or minor impact issue
Normal	Some impact on current work
High	Significant delays to critical tasks
Urgent	Complete work stoppage

4. One of our support agents will reply to your case and you will be notified via email. Simply respond to the email to reply back to the agent’s comment.If you need to, you can attach additional documents such as screenshots of the page where the issue occurs

When entering a subject, we will suggest articles that might solve your issue to save you valuable time.

Clicking on your name in the upper right corner will extend a dropdown showing My Activities. Click here to find all your tickets in one place.

The tab will give you an overview of your:

• Requests
• Contributions to the Community
• Articles that you are following

You can look up and track your own request or the ones you are CC’d on. Filter by request/subject and status or simply go through the list of tickets shown. Click on any request, regardless of the status, to open it and go through the whole conversation. Use the box on the bottom of the page to comment on tickets, add a file where applicable and click submit.

From the same location it is also possible to edit your profile and provide information about yourself, personalising your appearance within the Help Centre and Adstream Community.

To go back to the Help Centre Landing page, click on the Adstream Logo on top of the page.

Last, you can find all your recent activities on the bottom of the landing page, under Recent Activities, providing short cuts to the sections you have visited most recently.