If you need to get in contact with ANZ Delivery team you can contact them as per the below:
Email: anz.delivery@extremereach.com
Phone: 1800 953 863
Operational Hours: 6:30am - 21:00 (AEST)
If you need to contact the VIP Care Team you can contact them as per the below:
Email: helptv@extremereach.com
Phone: 1300 423 787 (Press 1 for VIP Care Team)
Operational Hours: 8:30 - 20:00 (AEST)
Extreme Reach have a variety of widely used formats available for upload
Supplying us your highest quality file ensures best results across shared TV and digital campaigns – For digital video only campaigns including catch-up (BVOD), a smaller MP4 file meets all digital requirements and due to size and efficiency is the commonly preferred format.
File Specifications
Video
| H.264 (.mp4) | MXF | ProRes (.mov) | |
| Steam Type | MPEG-4 AVC | XDCAM HD 422 | Apple ProRes 422 HQ |
| Video Bit Rate | 20 Mbps | 50 Mbps | Default |
| GOP | N/A | Long GOP | Default |
| Frame Rate | 25fps - 23.98fps - 29.97fps or 59.94fps | ||
| Aspect Ratio | 16:9 | ||
| Pixel Aspect Ratio | Square | ||
| Width/Height | 1920x1080 or 1280x720 | ||
| Chroma | 4:2:0 | 4:2:2 | |
| Scan Type | 1080p or 720p | 1080p - 1080i (upper field first) or 720p | |
| Audio Type | AAC | PCM | |
| Audio Sample Rate | N/A | 48kHz | |
| Audio Bit Depth | N/A | 16 bits or 24 bits | |
| Audio Bit Rate | 224 Kbps | Uncompressed | |
*Interlaced Uploads will be made progressive Scan Type
Audio Channel Configurations
Audio
| Stereo | MPEG-1 Layer 2, AAC or PCM |
| Stereo Type | Stereo Left |
| Video Bit Rate | Stereo Right |
Click the link below to download the PDF.
