Contact for Broadcast Client Service Team (VIP Care Team)
Email: helptv@extremereach.com
Phone: AU -1300 423 787 (Press 1 for VIP Care Team) NZ - 09 281 3664
Operational Hours: 8:30 am - 8:00 pm (AEST) Monday to Friday.
As per Australian and New Zealand law, TVCs require regulatory approval. We can lodge a ClearAds application on your behalf. We will require the below for ClearAds applications:
- Detailed script with audio/vision/supers - view example script
- Substantiation documents for claims made in TVC (not all TVCs will require)
Application Costs*
Clear Ads (formerly CAD) - Australia
| Turnaround time | Application Cost |
| Standard (48 hour) turnaround | $230 per key number* |
| Priority (24 hour) turnaround | $460 per key number |
*For full ClearAds application fee's please reach out to the client service team as per the above details.
| Dispatch to ClearAds Direct (via One Delivery Platform)** | |
| Next Day (By 9am) | $25 per key number* |
| Immediate | $70 per key number* |
**This is not an application but just delivering the files to ClearAds only. A Full application will still need to be lodged.
CAB - New Zealand
| SLA | Application Cost |
| Standard 24 Hour turnaround. | $150 per key number |