Help Guides and Training

Contact for Broadcast Client Service Team (VIP Care Team)

Phone: AU -1300 423 787 (Press 1 for VIP Care Team) NZ - 09 281 3664 
Operational Hours: 8:30 am - 8:00 pm (AEST) Monday to Friday.


Help Guides

These are step-by-step guides covering every stage of the broadcast ordering process. Simply click on the link to view them or right-click to download the PDF.

  1. Ordering (Click here)
  2. Ordering from the Library (Click here)
  3. Auto and Human QC Results (Click here)
  4. Upload Request (Click here
  5. Uploading (Click here)
  6. AQC Results and Resupply (Click here)

Please ensure you clear your cache to download the latest version. 



If you are a new client and require training or you are an existing or returning client and need a refresher with our system you can now book a time with us for some one-on-one training. We offer up to 30-minute training sessions.

Please click here to select a time and what you require training on. 

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