Contact for Broadcast Client Service Team (VIP Care Team)
Email: helptv@extremereach.com
Phone: AU -1300 423 787 (Press 1 for VIP Care Team) NZ - 09 281 3664
Operational Hours: 8:30 am - 8:00 pm (AEST) Monday to Friday.
Help Guides
These are step-by-step guides covering every stage of the broadcast ordering process. Simply click on the link to view them or right-click to download the PDF.
- Ordering (Click here)
- Ordering from the Library (Click here)
- Auto and Human QC Results (Click here)
- Upload Request (Click here)
- Uploading (Click here)
- AQC Results and Resupply (Click here)
Please ensure you clear your cache to download the latest version.
Training
If you are a new client and require training or you are an existing or returning client and need a refresher with our system you can now book a time with us for some one-on-one training. We offer up to 30-minute training sessions.
Please click here to select a time and what you require training on.