Contact for Broadcast Client Service Team (VIP Care Team)
Email: helptv@extremereach.com
Phone: AU -1300 423 787 (Press 1 for VIP Care Team) NZ - 09 281 3664
Operational Hours: 8:30 am - 8:00 pm (AEST) Monday to Friday.
Adstream's intelligent QC combines the power of Automated Technology Checks with Human Quality Checks from trained operators. This combination offers clients a total of 66 checks on their TVC files.
31 Auto Tech Checks
| Check | Type |
| File name | File |
| Check sum | File |
| File extension | File |
| Container type | File |
| File size [Mega Bytes]File | File |
| Average bitrate | General |
| Bitrate mode | General |
| Frame rate | Video |
| Frame count | Video |
| Chroma sub sampling | Video |
| Codec | Video |
| Format commercial | Video |
| Format profile | Video |
| Resolution | Video |
| Standard | Video |
| Luminance | Video |
| Chrominance | Video |
| Incorrect GOP Structure/Length | Video |
| Display aspect ratio | Video |
| Scan type (progressive/interlaced) | Video |
| Scan order (upper/lower field) | Video |
| Video and audio duration | Video |
| Pixel aspect ratio | Video |
| Audio sampling frequency | Audio |
| Quantisation | Audio |
| Audio loudness | Audio |
| Audio true peak | Audio |
| Audio bitrate | Audio |
| Audio 12 frames silence TOP | Audio |
| Audio 12 frames silence TAIL | Audio |
| Stereo/mono | Audio |
35 Human Checks
| Check | Type |
| Moire and fixed pattern noise | Video |
| Video compression artefacts (spatial & temporal) | Video |
| Title safe errors | Video |
| Text issues (readability) and logos | Video |
| Spots, scratches, heavy grain (noise) ex film footage | Video |
| Dropped/Skipped frames | Video |
| Sharpness – poor resolution | Video |
| Offline media and rendering issue | Video |
| Mixed aspect ratios | Video |
| Low Bit rate | Video |
| Jump cuts | Video |
| International standards verification | Video |
| Interlacing errors | Video |
| Freeze frames | Video |
| Frame blending | Video |
| Field dominance issues (vision, graphics, effects) | Video |
| Duration | Video |
| Drop outs | Video |
| Frame duplication | Video |
| Digital artefacting | Video |
| Black frames | Video |
| Video compositing errors | Video |
| Aspect ratio | Video |
| Aliasing | Video |
| Spelling errors and incorrect web addresses | Video |
| Vision/voice over differences e.g. v/o will say one price, graphic says another | Video |
| Flash frames | Video |
| Clapper and key number protocol requirement | Video |
| Captions and caption placement | Video |
| Jitter, jerkiness or judder | Video |
| Subjective compression/quality issues | Video |
| Lip sync | Audio |
| Audio mix errors | Audio |
| Audio drop outs | Audio |
| Stereo/mono | Audio |
| *Our team endeavours to check all spelling and web addresses. However it's not guaranteed that they will find all spelling errors. |