Work Item Statuses

Below are each of the statuses for the different workflows used in the system

Creative

Status Description
New (Default) All new work items have this status
Allocated Resource Manager sets this status when tasks are allocated to design/copy team members
In Creative Artworker sets this status when picking up the work item
Creative Tasks Done Account Manager changes to this status once the artwork has completed the task and updated their timesheet
Sent for SH Approval Account manager changes to this status if approval is being done on platform
Offline Approval Discussion Account manager changes to this status if approval discussion is going to happen in a meeting
Rejected by SH If using approvals in the system this is set automatically when the file is rejected.   Otherwise in the case of an offline discussion the Account Manager would set this status
Approved by SH If using approvals in the system this is set automatically when the file is Approved.   Otherwise in the case of an offline discussion the Account Manager would set this status
Ready for Library Upload  
Uploaded to Library  
Creative Complete Account Manager changes to this status to end the work item.
Cancelled Set by the account manager if the work is no longer required
On Hold Set by the account manager if the work is on hold 

Press

Status Description
New (Default) All new work items have this status
In Production Production team member sets this status when picking up the work item
Pre-flight Production team member uploads the completed PDF and changes to this status to trigger the automatic pre-flight checks
Pre-flight Failed This status will be automatically set and a link to the pre-flight error report, and create a revision to amend the errors
Production Review This is set automatically if there are warnings from the Pre-flight check. The Production team member can either accept the warnings or change the status back to in Production to make the relevant changes
Sent for QA Approval This gets set automatically if the file passes Pre-flight or the Production team member accepts the warnings.
In QA The QA person changes the status to this when they pick up the work item
AM Queries The QA can use this status to send Queries to the Account Manager who will get an email notification to let them know this has happened
AM Queries Answered The Account Manager changes to this status when they have replied to the Queries
QA Rejected This status is set automatically when the QA rejects the file.  The work item will be automatically allocated to “Unallocated Production Team Member” and a revision gets created
QA Approved Set automatically when the QA approves the file.
Sent for SH Approval The Account Manager checks the file, if it’s ok they’ll change the status to this.  Otherwise they can change it back to in-production and create a revision
Rejected by SH Set automatically when the Stakeholder rejects the file
Approved by SH Set automatically when the Stakeholder Approves the file.
Release The account manager changes to this status triggering the delivery process
Delivered Automatically set if the file is successfully delivered
Delivery Failed Automatically set if the file fails on delivery. A link to the error report is added to the file
Delivery Rejected This is set automatically if the file is delivered successfully and the Publisher rejects it.
Complete Set by the account manager to end the work item
Cancelled Set by the account manager if the work is no longer required
On Hold Set by the account manager if the work is on hold 

Print & DM

Status Description
New (Default) All new work items have this status
Allocated Print Lead changes to this when they’ve tagged a Production Team Member
In Production Production team member sets this status when picking up the work item
Sent for QA Approval This gets set automatically if the file passes Pre-flight or the Production team member accepts the warnings.
In QA The QA person changes the status to this when they pick up the work item
AM Queries The QA can use this status to send Queries to the Account Manager who will get an email notification to let them know this has happened
AM Queries Answered The Account Manager changes to this status when they have replied to the Queries
QA Rejected This status is set automatically when the QA rejects the file.  The work item will be automatically allocated to “Unallocated Production Team Member” and a revision gets created
QA Approved Set automatically when the QA approves the file.
Sent for SH Approval The Account Manager checks the file, if it’s ok they’ll change the status to this.  Otherwise they can change it back to in-production and create a revision
Rejected by SH Set automatically when the Stakeholder rejects the file
Approved by SH Set automatically when the Stakeholder Approves the file.
Release to Printer The account manager changes to this status triggering the delivery process  
Delivered to Printer Automatically set if the file is successfully delivered
Delivery Failed Automatically set if the file fails on delivery. A link to the error report is added to the file
Complete Set by the account manager to end the work item
Cancelled Set by the account manager if the work is no longer required
On Hold Set by the account manager if the work is on hold 

Design Production

Status Description
New (Default) All new work items have this status
Allocated Resource Manager changes to this when they’ve tagged a Production Team Member
In Production Designer/Copywriter sets this status when picking up the work item
Sent for SH Approval This gets set automatically if the file passes Pre-flight or the Production team member accepts the warnings.
Rejected by SH Set automatically when the Stakeholder rejects the file
Approved by SH Set automatically when the Stakeholder Approves the file.
Sent for QA Approval  
In QA The QA person changes the status to this when they pick up the work item
AM Queries The QA can use this status to send Queries to the Account Manager who will get an email notification to let them know this has happened
AM Queries Answered The Account Manager changes to this status when they have replied to the Queries
QA Rejected This status is set automatically when the QA rejects the file.  The work item will be automatically allocated to “Unallocated Production Team Member” and a revision gets created
QA Approved Set automatically when the QA approves the file.
Release The account manager changes to this status triggering the delivery process  
Delivered Automatically set if the file is successfully delivered
Delivery Failed Automatically set if the file fails on delivery. A link to the error report is added to the file
Delivery Rejected This is set automatically if the file is delivered successfully and the Publisher rejects it.
Complete Set by the account manager to end the work item
Cancelled Set by the account manager if the work is no longer required
On Hold Set by the account manager if the work is on hold 

Email

Status Description
New (Default) All new work items have this status
Allocated Traffic Manager changes to this when they’ve tagged an Email Developer.  The QA also uses this status when dev rework is required. The account Manager also uses it when queries require rework from design or dev
In Production Email Developer or Designer sets this status when picking up the work item
Sent for QA Approval Email developer sets this status when they’ve completed their task which triggers.  Account Manager also uses this status when responding to Queries and No rework is required
In QA The QA person changes the status to this when they pick up the work item
AM Queries QA Changes to this status if they have queries for the Account Manager, this sends an email notification to the Account Manager
QA Rejected Automatically Set when QA rejects the file
QA Approved Automatically Set when QA approves the file
Creative Tasks Done Designer changes to this status when they’ve completed their task
Offline SH Approval Discussion Account Manager changes to this if the links are ok.  This sends an email to the Traffic Manager
Rejected by SH Automatically set if the Stake Holder rejects the file
Approve and Release Account Manager changes to this if the Stake Holder approves the file
Deployed Accenture changes to this status when the file has been deployed
Complete Set by the account manager to end the work item once the file is successfully deployed
Cancelled Set by the account manager if the work is no longer required
On Hold Set by the account manager if the work is on hold 

Display

Status Description
New (Default) All new work items have this status
Allocated Traffic Manager changes to this when they’ve tagged an Email Developer.  The QA also uses this status when dev rework is required. The account Manager also uses it when queries require rework from design or dev
In Production Display Developer or Designer sets this status when picking up the work item
Sent for QA Approval Display developer sets this status when they’ve completed their task which triggers.  Account Manager also uses this status when responding to Queries and No rework is required
In QA The QA person changes the status to this when they pick up the work item
AM Queries QA Changes to this status if they have queries for the Account Manager, this sends an email notification to the Account Manager
QA Rejected Automatically Set when QA rejects the file
QA Approved Automatically Set when QA approves the file
Creative Tasks Done Designer changes to this status when they’ve completed their task
Offline SH Approval Discussion Account Manager changes to this if the links are ok.
Rejected by SH Automatically set if the Stake Holder rejects the file
Approve and Release Account Manager changes to this if the Stake Holder approves the file
Complete Account Manager changes to this once file is accepted by MediaCom
Cancelled Set by the account manager if the work is no longer required
On Hold Set by the account manager if the work is on hold 

Creative{nav}Press{nav} Print{nav}Design Production{nav} Email{nav} Display{nav}

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